Notice of Privacy Practices
Primrose Psychiatry (Primrose Medical Group Inc.) · Effective date: November 12, 2026
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
- Get a copy of your health records. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
- Ask us to correct your record. You can ask us to correct health information that you think is incorrect or incomplete. We may say “no,” but we will tell you why in writing within 60 days. California law also allows you to add a written statement (addendum) to your record.
- Request confidential communications. You can ask us to contact you in a specific way (for example, a particular phone number or email) or to send mail to a different address. We will say “yes” to all reasonable requests.
- Ask us to limit what we use or share. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree, and we may say “no” if it would affect your care. If you pay for a service or item out of pocket in full, you can ask us not to share that information with your health insurer for payment or operations. We will say “yes” unless a law requires us to share it.
- Get a list of those with whom we have shared information. You can ask for a list (accounting) of the times we have shared your health information for six years before the date you ask, who we shared it with, and why. This list will include all disclosures except those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will provide one list a year for free but will charge a reasonable, cost-based fee if you ask for another within 12 months.
- Get a copy of this privacy notice. You can ask for a paper copy of this notice at any time, even if you have agreed to receive it electronically.
- Choose someone to act for you. If you have given someone medical power of attorney, or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority before we take any action.
- File a complaint if you feel your rights are violated. You can complain if you feel we have violated your rights by contacting us using the information at the end of this notice. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to share information with your family, close friends, or others involved in your care, and to share information in a disaster relief situation. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission: marketing purposes, sale of your information, and most sharing of psychotherapy notes.
Primrose Psychiatry does not do fundraising.
Our Uses and Disclosures
We typically use or share your health information in the following ways:
- Treat you. We can use your health information and share it with other professionals who are treating you. Example: a doctor treating you for another condition asks about your overall health, or we send a prescription to your pharmacy.
- Run our organization. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: we use your information to manage your treatment and services, and to send appointment reminders.
- Bill for your services. We can use and share your health information to bill and get payment. Example: we prepare a superbill you can submit to your health plan.
We work with outside companies that help us run the practice, such as our electronic health record and scheduling system. They must sign agreements to protect your information.
How else can we use or share your health information?
We are allowed or required to share your information in other ways, usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
- Help with public health and safety issues, such as preventing disease, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence, and preventing or reducing a serious threat to anyone’s health or safety.
- Do research, under conditions required by law.
- Comply with the law, including sharing information with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law.
- Respond to organ and tissue donation requests and work with a medical examiner or funeral director when an individual dies.
- Address workers’ compensation, law enforcement, and other government requests. We can use or share health information about you for workers’ compensation claims, for law enforcement purposes or with a law enforcement official, with health oversight agencies for activities authorized by law (such as the Medical Board of California), and for special government functions such as military, national security, and presidential protective services.
- Respond to lawsuits and legal actions, such as in response to a court or administrative order, or in response to a subpoena.
Special Protections for Mental Health and Substance Use Information
California law, including the Confidentiality of Medical Information Act and laws that apply to mental health records, may give your information more protection than federal law. When state law is more protective of your privacy, we follow state law.
Psychotherapy notes (a provider’s separate notes about the content of therapy sessions) receive extra protection. We will not share them without your written authorization, except in limited cases allowed by law.
If we receive or keep substance use disorder treatment records that are protected by federal law (42 C.F.R. Part 2), those records, or testimony relaying their content, will not be used or shared in a civil, criminal, administrative, or legislative proceeding against you unless you give written consent or a court order is issued after you have been given notice and an opportunity to be heard, as required by law.
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
Contact Us
Privacy Officer: Allen Chen, MD
Primrose Psychiatry, 150 North Santa Anita Avenue, Suite #300, Arcadia, CA 91006
Phone: (626) 821-1806 · Fax: (626) 380-2342
